FAQ’s

What services does Botswana Couriers offer?

• Local and International Courier Services
• Messenger services
• Embassy Collections and Deliveries
• Warehousing
• Inventory Management
• Re-Distribution

How many destinations can Botswana Couriers deliver to Globally?

Botswana Couriers can deliver to more than 220 countries and territories globally.

Does Botswana Couriers offer insurance for goods in transit?

Botswana Couriers offers Insurance for goods in transit at 3% of the total value of the goods. It protects against damage/loss or theft of goods while in transit.

What are your operating hours, can  I send my goods at any time?

Business Operating Hours are 07:30am – 18:00pm. Parcels can be sent and collected throughout the business operating hours at any of our branches or agencies.

How can I identify if my parcel has reached its destination?

Through the online Track and Trace facility provided on the Botswana Couriers website.

Can I just send parcels with Botswana Couriers or do I have to open an account with them?

You can send parcels with without an account with Botswana Couriers on a cash basis or you can send parcels with an account and pay monthly on credit basis.

How will I know what my shipment is going to cost when I send it?

The cost of shipment for a parcel is calculated based on the weight of the parcel as well as the destination. View our online calculator for trial.

Where can I find other Botswana Couriers Branches around the country?

Botswana Couriers has:
Branches in Gaborone, Lobatse, Palapye, Selibe-Phikwe, Francistown and Maun.

Agencies in Mahalapye, Serowe, Orapa, Kasane and Ghantsi.

Other points of representation include all 121 Post Offices across the country.

How will someone know if they have an undelivered parcel?

A Botswana Couriers Customer Service Agent will call and advise a client if their parcel is ready for collection at any post office.